OneNote Scaling Issue Fix

From time to time we run into a hiccup with digital planning. Over the last few weeks, an update has occurred on OneNote for the iPhone that is causing an issue with background image scaling. What this is doing is essentially making the planner page rather small and all your annotations appear rather large and separating your data from the background image. (3/2024 Update: Microsoft had to create a new workflow to support the Ink and Image Capture feature.)

OneNote is an application that sync across devices. Their ecosystem incorporates different mechanics of hardware and software. So Microsoft goes about making updates or improvements to the software of OneNote for your devices. They go ahead and update it for the iOS, for the iPhone, the iPad, iOS, Android, Windows, and even the desktop version of Apple. Well, from time to time, these updates can create some issues and bugs between devices.

And we found one here that you guys uncovered in the last few weeks. We noticed if you are an iPhone user and you go into your iPad and you open up one of your daily pages, you’re going to  see that it’s created a scaling issue. The background page here is rather small and all the text becomes large.

We actually have sent in a tech request to Microsoft. We are confident that the bug will fix it in a future update. We are asking that everyone submit feedback from their device to increase the priority of fixing this. To send Feedback: https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-365-2b102d44-b43f-4dd2-9ff4-23cf144cfb11#platform=iOS

Well, what happens if I come in and make an annotation on the page? It’s going to go ahead and synchronize this all the way through my other devices, even including my desktop and online version. Well, obviously that’s not what it’s intended to do and that’s creating a lot of issues and concerns for many of you. Well, first and foremost, if you have not updated your application, I encourage you to wait and do so and subscribe to our channel and our newsletter and we’ll give you guys an update when this bug is fixed to make sure you don’t receive updates automatically.

I encourage you go into settings, go into your app store and make sure that app updates is turned off. That way, when Microsoft pushes out an update, it doesn’t automatically go to your device. If any bugs like this occur in the future, you can prevent them.

Well, what happens if you’re already updated? We’re going to show you how to fix this and also how to prevent it so you can continue to use your digital planner in your iPhone. This is also very important: The same process will work if you ever accidentally make a mistake. This will allow you to restore the page to its previous intentions so you can go about doing your thing.

To fix, go to OneNote.com and sign into your online account. This way the updates that you’re making are going to be then sent systematically throughout all your devices. 

Right-click on the problem page and click “show versions,” and you’ll see all the additional edits that have been made to this page. Simply click on a previous version that looks correct.

From here, right-click on that page and hit “Restore” and then right-click on the grouping page and hit “hide versions.” This is going to work for this error. It’s also going to work for any time you make an error and you want to go ahead and restore page.