If you need help installing your digital planner, click here to add Installation Support to your purchase. We also have installation guides for free on our website. Simply click “Training/Support” on our menu above.

If you signed up for a Key2Success digital planner installation session, here’s what to expect next:

• You will receive an email at least 5 minutes prior to your session. The email will be sent to the email address you used to purchase your planner. If you don’t see an email, please check your SPAM.
• When it is time for your session, click the link in your email to join. Use a computer to join (NOT a phone or tablet).
  • If you are running late or need to reschedule, please email us here.
  • Our team will wait for at least 5 minutes after your start time, but after that you will need to reschedule your session.
• REALLY IMPORTANT: You MUST join the session from a computer. If you don’t have access to a computer, please email us.
• Once in the session, the Key2Success support team will install your planner for you by remote connecting to your computer.
• That’s it! You’re all set to begin planning.